Frequently Asked Questions

• How do I find my model and serial number for my appliance?

  You can find the info by product type on the GE Appliances U.S.A. website, just click on the following link: www.geappliances.com/ge/service-and-support/faq.htm

  For refrigerators specifically, you can find the info on the grey rating plate inside the fresh food compartment.

• Where do I find the owner’s manual and installation instructions?

  You can download and print a free copy of your Owner’s Manual and/or Installation Instructions from the GE Appliances website under the product documentation tab. Click on the link and follow the instructions. www.geappliances.com/ge/service-and-support/literature.htm

  Note: Many times the installation instructions are included in the owner’s manual and may not be a separate listing

• Where is the nearest servicer or distributor that can assist me with my GE Appliances products?

  Please browse the Local Support section and select your country, for the servicer or distributor in your area.

• How can I register my appliance? What is the warranty period? What does the warranty cover?

  Please contact directly your distributor or the appliance dealer where you purchased the product to get information on the product registration or the warranty conditions. Warranty is covered by the local GE Appliances distributor and might vary from country-to-country.

• The issue with my appliance seems a minor one and I might not need to schedule a service visit by a technician. Is there any troubleshooting guide available?

  Yes. You can find help on the following webpage from the GE Appliances U.S.A. website: www.geappliances.com/ge/service-and-support/. Please note that the troubleshooting guides, videos and Frequently Asked Questions of the above webpage are mainly related to the GE Appliances product line available in the United States, therefore some information might not be applicable for GE Appliances products sold in Europe, Middle-East or Africa.

• I have a question about GE Appliances electronic products such as phones, video cameras or televisions. How can I obtain product information or find a store?

  You can find all the contact details for electronics products on the following webpage: www.geappliances.com/electronics/.

• I have a Hotpoint branded product and I need assistance. How can I get service in Europe?

  We recommend contacting Hotpoint, or Whirlpool UK Appliances, directly in your country for any product information or aftersales service support on Hotpoint products. GE Appliances is not responsible for the Hotpoint brand, and has no business partnership with the brand owner in the UK and Europe, Whirlpool UK Appliances. Please visit Whirlpool UK Appliance’s website at www.hotpoint.co.uk/appliances_hp/service/afterSales.do

• I have additional questions, where can I find more information?

  For additional FAQ’s, please visit the website: www.geappliances.com/ge/service-and-support/faq.htm